What is Process Improvement Anyway?

Your business is made up of hundreds (maybe thousands depending on your size and industry) of processes that make your business operate day-to-day. Some processes are simple, like how your employees record their time, and some are complex, like how your general ledger is structured to accurately account for income, expenses, assets, and liabilities. No matter how simple or complex a process is, they all have something in common: they either have tangible or intangible costs to your business.

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Sam Johnson